Privacy Notice

PRIVACY NOTICE (Last Updated: July 2018)

Thank you for visiting our website, operated by caluckspecial.com
(the "Company"). We are committed to providing you with an exciting and secure online shopping experience, as well as high-quality, personalized service that reflects our brand image. This commitment includes respecting and protecting the privacy of your personal information.

This Privacy Policy describes the types of information we collect from and about you when you visit our site (each, a "Site"). The Sites, along with all their features, are collectively referred to as the "Services." This policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses thereof.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this policy—including its transfer to and storage in the United States, Canada, and/or Hong Kong—and you agree to the Terms of Use, which are incorporated herein by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?
A: The Company may collect information about you in the following ways:

  • During our interactions with you: We collect information about you, your transactions, and your other interactions with us (e.g., your use of the Services, purchases, subscriptions to our catalog or newsletter, participation in contests, product reviews, sending a gift card, etc.).
  • Information you provide about a third party: If you send a communication to someone else, we may collect that person's name, phone number, email address, and shipping address.
  • Automatically via the Site: We use cookies, web beacons, log files, JavaScript, and similar technologies to collect non-personal data (e.g., browser type, operating system, pages viewed, links clicked, IP address, etc.). This helps us personalize your experience.
  • Third-party sources: We may supplement your information with data obtained from other sources.
  • Combination of Information: We may combine data received from you or about you.
  • Third-Party Analytics and Advertising: Third parties may use cookies and other technologies to collect non-personal data.

Q: What are my options regarding tracking?
A: Certain parts of the Site require cookies. By using the Services, you consent to their use. Otherwise, you cannot use the Services.
Cookie Categories:

  • Strictly Necessary (e.g., maintaining your login session)
  • Performance (improving the Services)
  • Functionality (e.g., delivery country, currency)
  • Targeting (relevant advertisements)

Our system may not respond to "Do Not Track" requests. To manage your preferences, visit www.networkadvertising.org or www.allaboutcookies.org.

Q: How does the Company use the collected information?
A: To validate, confirm, and deliver your order; enhance your experience; send you offers; personalize content; improve our services; ensure security; answer your questions; etc.

Q: What information does the Company share with others?
A: With our affiliates, co-marketing partners, and other third parties (regarding offers that may interest you); in fulfillment of legal obligations; in the event of a business sale; with service providers; or in an anonymous, aggregated form.

SMS Marketing (where applicable): By providing your phone number, you agree to receive text notifications (orders, abandoned cart reminders) and marketing offers. You may unsubscribe.

Q: How can I view, update, or delete my information?
A: Contact our customer service team at the email address listed below.

Q: What are my choices regarding communications?
A: You may unsubscribe from promotional emails via the "unsubscribe" link. For postal mail, please contact us.

Q: What are the rights of California residents? A: Send a written request to service@caluckspecial.com with "California Privacy" in the subject line.

Q: What about children's privacy?
A: The site is not intended for individuals under the age of 13. If we learn that a child under 13 has provided information, we will delete it.

Q: What about security?
A: We implement physical, administrative, and technical measures, but we cannot guarantee absolute security. Sensitive information is encrypted (SSL).

Q: What about other websites?
A: We are not responsible for the privacy practices of third-party websites.

Q: Where are my data stored, and for how long?
A: In the United States, Canada, or Hong Kong. They are retained for as long as necessary to fulfill the purposes described herein.

Q: What if I reside outside these regions?
A: You consent to the transfer of your data to the United States, Canada, or Hong Kong.

Q: How does the Company communicate changes to this policy?
A: Changes will be posted here. Your continued use constitutes acceptance.

Q: Who should I contact if I have questions or complaints?
A: Contact service@caluckspecial.com. You have the right to file a complaint with the supervisory authority in your country or in the United States (FTC).